Delivery & Returns

We aim to delivery all items within 2 working days. However, in most instances your order will be despatched within 24 hours after your payment is received.

Whilst we endeavour to keep the online store as up-to-date as possible, there may be items that are out of stock when we receive your order. If an item is out of stock it will not be charged for and may be re-ordered when back in stock. We do not currently operate a backorder system - if an item is out of stock at the time of order, you will need to re-order it at a later date.

We try our best to ensure that the packaging we use protects your papers and embellishments, etc., and always send goods out in pristine condition. However, we cannot accept liability for items damaged in transit. In this instance, you must contact the post office. It is useful if you photograph visibly damaged packaging before opening.

Our normal delivery method for UK orders is via Royal Mails' standard postage service and are therefore dependant on their delivery schedules, however you may wish to have your items delivered by recorded delivery for extra piece of mind.

Collect at Store

Please allow 24 hours before collection, unless otherwise agreed .
If order over £50, please put a note in the comments box to state you would like to collect.

UK Delivery

Postage will be charged at a flat rate of £2.85

We have no minimum order.

Free UK Shipping for all orders over £35.00

For International orders please select the correct postal zone for your country, these are explained below. Please note we only accept paypal as a payment method.

Please note we cannot post items over 2kg overseas as it is just too expensive.

Europe
Please select International Delivery Europe from the delivery Method above for the rest of Europe (includes western and eastern Europe)

Rest of the World
Please select International ROW from the delivery Method for all countries outside of Europe including Middle East, Africa, Indian sub-continent, SE Asia and Hong Kong. Sorry we cannot ship to USA or Canada.

You can check the status of your order online at any time to see if you item has been despatched. If you have any questions then please contact info@gorillacrafts.co.uk

Pre-Orders

Pre-Orders are taken against products before release. Payment is requested at the time the order is taken.

Where a Pre-Order is mixed with existing products we will generally wait until the Pre-Order arrives and then ship the whole of your order together. If you would like existing products to arrive earlier please either make a separate order or advise us at the time of ordering.

Our expected arrival date is based upon information provided to us by our suppliers. If this changes and becomes delayed we email you with an update.

Returns and refunds

If there are any problems with any item we send you, please let us know, and we will put it right.

If you wish to return an order you have 10 days in which to do so. You must email us at info@gorillagrafts.co.uk including your name, address, and order reference.

We cannot accept the return of goods that you simply dont like.
However, goods that are faulty or not as described can, of course, be returned.

If you need to return any items we send then we ask that you email us first with details. You will then receive a prompt and courteous reply and we will issue a returns number which you will need to include with the returned item(s), without this we will not be able to make a refund. We also ask that any items you return are sent in appropriate packaging to prevent any damage during transit.

We regret that we do not refund the cost of postage unless we have made a mistake with the order. We cannot accept returns of items that have been opened or used. You must contact us with 10 days of receipt of the items as part of our refund policy.

Non Receipt

You should receive your item in 2/3 days of postage. I say this as Royal Mail even first class is slow at times. Sometimes items are taking up to 2 weeks. However, I pleased to advise we've only had a couple of parcels go missing. So if you do not receive your parcel/package within 15 working days then we will put a claim into Royal Mail on your behalf.

If you have any questions then please contact us at info@gorillacrafts.co.uk

Your use of the online store signifies your acceptance of our full terms and conditions.